The hotel's decoration was absolutely charming, with traditional Japanese elements that made me feel like I was truly experiencing Kyoto's beauty. The lobby had a lovely view of the natural surroundings, and it was a joy to sit and soak in the peaceful atmosphere. As a senior woman, I appreciated how accessible the hotel was for me. The staff kindly assisted me with my luggage and ensured that I had everything I needed for a comfortable stay.

My only wish for a better vacation for senior people would be to have handrails in the hallways and staircases. This would provide some extra support and prevent any potential accidents.

During my stay at the Rinn Heian Shirakawa, I was incredibly impressed with the level of service and attention to detail. They were extremely responsive and helpful, providing advice on nearby attractions and even extending my stay when needed. The room itself was spacious, clean, and had a beautiful view of the surrounding gardens and mountains. The location couldn't have been better, with a picturesque canal just steps away and a delightful stroll through temples and shrines nearby. I highly recommend this hotel for its outstanding customer service, comfortable accommodations, and fantastic location.

Friendly Staff and Comfortable Room

The staff at this hotel were amazing! They were incredibly friendly and helpful throughout my entire stay. The room was also very comfortable, with everything I needed to make my stay enjoyable. The location was also great, with easy access to public transportation and the city center. I especially liked the laundry facilities, which made it easy to keep my clothes clean during my stay. I had a great experience at this hotel and would definitely recommend it to others.

While there were a lot of things I liked about this hotel, there were a couple of things that I didn't like quite as much. Specifically, I wish there had been a continental breakfast available, or at least some nearby breakfast spots that opened early.

During our romantic escape at this hotel, we enjoyed the comfortable and spacious room that we were provided. the amenities were impressive, particularly the electric kettle and fridge that were welcomed additions. the location was very much convenient since the hotel was just a short walk from the metro station, providing quick and easy access to the city's attractions.

The bed, which was a bit soft and not very comfortable. For the most part, it was a great stay with only a minor inconvenience.

Staying at the hotel was a delightful experience. the location was superb, with the subway station just a few steps away. the surrounding area was peaceful and the canal nearby added to the serene atmosphere. the room was comfortable and cozy with modern bathroom facilities. the staff was amazing, always courteous and professional, they even provided extra hangers upon request. the HANDY smart phone in each room is a thoughtful gesture for first-time visitors seeking directions.

I wish the hotel offered a more diverse breakfast selection.

I stayed at this hotel for 15 days and everything was perfect. The staff were incredibly nice and always ready to assist. The property was always clean and the "Japanese Bathroom" was beyond comfortable. The location was ideal, close to attractions and public transportation. The surroundings were fresh and quiet, and the room was comfy with modern facilities. The staff were kind and nice, and breakfast was delivered to the room every morning. The amenities and facilities were in perfect state. I'll definitely come back in the future!

I do recommend this hotel.

Great location right by a picturesque canal and close to the subway, with easy access to local restaurants. Room was spacious and clean with a beautiful garden view. Handy smart phones were provided for easy navigation around the city, also comfortable amenities including a modern bathroom.

There was nothing I didn't like.

The rooms on the top floor at Rinn Heian Shirakawa are absolutely beautiful! The design is so luxurious and you can even see the greenery from the balcony. It feels like you're in a peaceful oasis. As a family, we really enjoyed the spacious twin rooms with a tatami space to relax and unwind. It added a traditional touch to our stay.

Personally, I wasn't a big fan of the bathing area in our room. But hey, that's just my opinion!

Incredible staff, polite and professional. Clean property, comfortable Japanese bathroom. Ideal location, traditional Kyoto locale. Responsive and accommodating communication. Great, spacious room with beautiful garden view. Helpful staff, provided advice and assistance. Spacious, clean rooms. Quiet and peaceful atmosphere, stunning mountain view.

Nothing, all was good.